Privacy Policy

Welcome to TrainForce1 ("TrainForce1", "we", "us", or "our"). We provide live and recorded Salesforce Admin training, certification preparation, and career-support services through our website trainforce1.com (the "Site").

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes what information we collect, how we use and protect it, and the choices you have regarding your information. By using our Site or enrolling in our courses, you agree to the practices described in this Policy.

We collect information in the following ways:

• Information you provide directly — such as your name, email address, and message when you use our Contact form, or your name, email, and course selection when you register for a training batch via our enrollment/registration page.
• Account information — if you create a login/student account, we collect your login credentials and course progress data.
• Testimonials & reviews — if you submit a written or video testimonial, we collect your name, course title, rating, review text, and optionally a photo or video, which may be displayed publicly on the Site with your consent.
• Technical & usage data — including your IP address (stored when you submit the contact form), browser type, device type, pages visited, and referring URLs, collected automatically as you browse.
• Payment information — when you enroll in a paid course, payment details are processed by our third-party payment processor; we do not store your full card or banking details on our own servers.

We use the information we collect to:

• Respond to your inquiries submitted via the Contact form
• Process course enrollments, registrations, and payments
• Deliver live/recorded class access, schedules, and batch updates
• Send administrative emails such as confirmations, reminders, and onboarding instructions
• Display approved testimonials and reviews on the Site (with your consent)
• Improve our Site, courses, and overall student experience
• Measure the performance of our marketing campaigns, including through Meta (Facebook) Pixel
• Comply with legal obligations and protect against fraud or misuse of the Site

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and to understand how visitors interact with our content.

Type	Purpose
Essential Cookies	Required for core Site functionality such as page navigation and form submission.
Analytics Cookies	Help us understand how visitors use the Site so we can improve content and course offerings.
Advertising / Pixel Cookies	Used by the Meta (Facebook) Pixel to measure ad performance and show relevant ads on Facebook/Instagram.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

We work with trusted third-party providers who may collect or process information on our behalf, including:

• Meta Pixel — used on this Site to measure ad effectiveness and build audiences for our Facebook/Instagram advertising campaigns.
• Hosting & database providers — who store the information you submit (e.g., contact messages, enrollment data) securely on our behalf.
• Google Fonts & Font Awesome CDN — used to load fonts and icons; these providers may log standard technical data such as IP address when the Site is loaded.
• Payment processors — used to securely process course payments; TrainForce1 does not store your complete payment card details.

These third parties have their own privacy policies governing how they use your information, and we encourage you to review them.

We may share your information in the following limited circumstances:

• With our instructors and support staff, solely to deliver training and respond to your queries
• With service providers who help us operate the Site (hosting, database, email, and payment processing)
• When required to comply with applicable law, legal process, or government request
• To protect the rights, property, or safety of TrainForce1, our students, or the public
• Publicly, only when you voluntarily submit a testimonial/review and consent to its publication

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy — for example, contact messages and enrollment records are kept for as long as needed to respond to your inquiry, deliver the course, and meet our accounting or legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure database storage and restricted access to student records. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual exceptions
• Object to or restrict certain processing of your information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond to your request within a reasonable timeframe.

Our courses and Site are intended for students and professionals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can promptly remove it.

TrainForce1 serves students globally, including in the USA, UK/Europe, UAE/Gulf, and India/South Asia. If you access our Site from outside the country where our servers are located, your information may be transferred to, stored, and processed in a different country. By using the Site, you consent to this transfer, in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us: